DELIVERY PROCESS

Our services can be limited to only the Emirate of Abu Dhabi and Al Ain.

We shall make no delivery until payment has been received or shall make delivery concurrently against payment. The delivery time is normally approximately (2) working days (for shipping within the Emirate of Abu Dhabi and Al Ain) from receipt of payment subject to availability.

You shall be responsible for bearing the shipping cost and all VAT, and other fees associated with the delivery of the product(s).  Currently we only have standard delivery mode.

Any dates quoted for delivery are approximate only and not binding. Time for delivery shall not be of the essence due to some circumstances beyond our control including, without limitation, production, shipment or transportation.

Upon physical delivery of the product(s) to you, we shall be released from all liability towards you in relation to the product(s), and all responsibilities and risks associated after date and time of physical delivery will be you at responsibility.

RETURN

In case of a product having a manufacturing defect or found to be faulty, you have the right to request a refund, provided that you notify us within three (3) days of receipt of the product(s) by sending a picture of product to salman.saradar@ali-sons.com and ismail.mehmood@ali-sons.com

We only accept returns of product(s) within 7 days from delivery of the product to your address, and will reimburse the purchase price of the product(s) (minus shipping fees, as applicable) only if the following conditions have been met:

The product(s) have not been used, worn or washed, are in the same conditions in which they were received;

The identification tag (with the disposable seal) and labels are still attached to the product(s);

The product(s) are returned in their original packaging.

The product(s) are not damaged.

The product is not different from what was shipped to you.

You cannot return customized or personalized products, or sealed items that were opened after delivery and that cannot be returned due to health or hygiene reasons. Final sales items and jewellery cannot be returned.

You can inform us of your intention to return merchandise by contacting us on salman.saradar@ali-sons.com and/ or ismail.mehmood@ali-sons.com with the reason to return and will advise you the procedure.

We will examine the returned product(s) to determine whether they meet the conditions above and will inform you by email within a reasonable period of time of whether we will accept the returned product(s) and refund their price.

If accepted by us, the returned product(s) price will be refunded in full to your original method of payment.

In the event that we find that the product(s) do not meet the conditions above, you will be notified that the refund will not be processed, and your product(s) will be shipped back to you. If you refuse said delivery, we reserve the right to retain the product(s) and the amount paid for the purchase of the product(s).